By definition, the KYC check is the mandatory process of identifying and verifying the identity of the user when using an account and periodically over time. We have two types of accounts: basic and verified. Depending on the situation we may request the user to pass the KYC in order to be able to use the site further. This is a required process once requested. In rare cases, we may be asking users to pass this process again over time, if there is a strong need in that.
Verified accounts are the ones that passed the KYC, and have some advantages: increased or no limits, prioritized service (payouts, support cases, access to new features, etc).
When the users reach a certain milestone or want to use a certain payment method, as well as when the risk team identifies a certain user to pass this process, we request it from him/her.
What we need to check:
1 - the user is legit: is 18+ y.o. and doesn't belong to the country where usage of our service is prohibited.
2 - the user uses a payment account(credit card) that belongs to him, and not the stolen cards.
It's up to our risk team to determine who and when should pass the KYC, but beyond the patterns we use, these are the typical cases of when the KYC is requested:
- all users who deposit to the site $300 and above in total
- all users who deposit via G2A Pay and cashout ETH only
But again, our risk team decides who and when must pass this process
We do and that's why with a slight formality, we want to mark your account verified. To do that, we want to know a bit more about you.
In most cases, we do not require to pass KYC users who deposit and withdraw in crypto only. But there could be other behavioral factors, that may trigger that process.
There is no direct connection between the transaction amounts and KYC, though it's one of the factors we consider.
We use GDPR compliant tools and processes to collect and store your data.
We do not store it on the physical HW, it stored in an encrypted way and the access to the data by our personnel is very limited.
The information users provide is confidential and secured accordingly. We do not use or share this information with 3-rd parties and it's highly secured from the external access.
Yes, however, if our team detects suspicious behavior patterns, you may be asked to pass the KYC again
We will not be able to serve the service for you, to not put at risk the rest of our users.