I deposited via G2A Pay, the money has left my account but DaddySkins account is not credited
I tried to deposit via G2A Pay and it failed, but the money has been taken from my bank account, why?
My deposit via G2A Pay was Rejected, but the money has been taken from my bank account, what’s going on?
My deposit processing is taking so long, showing in Pending state, what can I do?
It says I’m banned. Why?
I deposited via BTC, and the money hasn't arrived at my DaddySkins balance.
My ETHereum deposit didn't go through, why?
I want to pay via PayPal but it's not listed in the list of the available methods for me, what can I do?
I deposited via G2A Pay, the money has left my account but DaddySkins account is not credited
Don't worry, your payment will either go through or the money will get back to your payment account.
As you are might aware, for ALL payments besides ETHereum, we use a 3-rd party external payment service called G2A Pay. They work with different financial institutions processing the deposits. Of course, they have their own processes in place, including different security/anti-fraud/money laundering/ etc checks. Depending on algorithms they have, any given deposit may follow a certain route before it gets to DaddySkins merchant account. And simplicity or complexity of the route may depend on many factors. Having said that, the delays you get with money arrival to DaddySkins account purely depend on those processes.
Usually, it takes 5-10 min to get everything cleared and deposit the amount.
Sometimes, it may take longer than usual, especially for Qiwi, BTC ,etc..
In rare cases, the transactions get stuck for days.
In any event, the money either gets cleared and deposited or declined and returned back.
To speed up either of the routes, some people open support tickets on G2A Pay, and in 99% that really helps.
We don't have much influence on G2A Pay, but we can check the state of those transactions on the G2A Pay console of our merchant account. For that, we need your email address used while paying those amounts.
We apologize for taking this too long, but daddyskins is the last part of that chain and the simplest: once G2A confirms the successful status of the transaction, we immediately get your account credited.
I tried to deposit via G2A Pay and it failed, but the money has been taken from my bank account, why?
The failed transaction means that G2A Pay didn't process it, thus as result did not deliver funds to our merchant account
There may be the case it's still held by your or G2A Pay bank, usually, they un-hold it either immediately or within the next 24 hr.
In any event, it will get back to you. If you want to speed up the process, a call to the bank or a ticket to G2A Pay support may help.. Unfortunately, G2A Pay is an external payment provider and we have no influence on that process.
My deposit via G2A Pay was Rejected, but the money has been taken from my bank account, what’s going on?
Canceled or Rejected transaction means that G2A Pay didn't process it, thus as result did not deliver funds to our merchant account
There may be the case it's still held by your or G2A Pay bank, usually, they un-hold it either immediately or within the next 24 hr.
In any event, it will get back to you. If you want to speed up the process, a call to the bank or a ticket to G2A Pay support may help.. Unfortunately, G2A Pay is an external payment provider and we have no influence on that process.
My deposit processing is taking so long, showing in Pending state, what can I do?
Hello, the transaction has a pending status when it is still processing by G2A Pay, which we use as a 3-rd party payment service to process all our transactions (all but ETH which we do directly).
G2A Pay has its own processes working with different payment systems. So from time to time delays happen which is the result of security checks, or simply communication issues between G2A Pay and the payment service or card processing systems.
We don't have much influence on them, but we can check the state of those transactions on the G2A Pay console of our merchant account.
In order to speed up the processing, we strongly suggest you open a ticket or send an email to G2A Pay technical support. They may request for some info from you, so that's why it should really be you to send that request.
In most cases when the transactions are in the pending state, your bank blocks the amounts until the transactions get processed successfully OR G2A Pay declines it.
It may be annoying, but in any event, you won't lose your money
We apologize for taking this too long, but daddyskins is the last part of that chain and the simplest: once G2A confirms the successful status of the transaction, we immediately get your account credited.
It says I’m banned. Why?
If you get the message about ban while trying to deposit - this is the message that we pass from G2A Pay, the 3-rd party payment service we use for handling our incoming transactions. They have their own security system, sometimes overcomplicated. We suggest you contact them and clarify what is going on. Sometimes you just need to provide some extra information in order to get whitelisted.
Alternatively, you can try using a direct ETH deposit, which is processed by us. It's instant.
I deposited via BTC, UnionPay, Qiwi and the money hasn't arrived at my DaddySkins balance.
All deposit methods but ETH are processed by G2A Pay, thus all the comments in the bullets above are applicable. Methods like BTC, UnionPay, Qiwi - are especially longer processed by G2A Pay.
My ETHereum deposit didn't go through, why?
There may be a few reasons for that:
- the address you used for depositing was incorrect
- you deposited from a smart contract, if that's a case - please open a support ticket mentioning it
- there is a technical problem on DaddySkins side, please open a support ticket
While opening a support ticket on DaddySkins, please always mention your user ID and the deposit transaction ID. Without that information we can't solve your problem fast
I want to pay via PayPal but it's not listed in the list of the available methods for me, what can I do?
PayPal method is not available for the DaddySkins merchant on the G2A Pay. However, you can purchase DaddySkins Gift Cards from the other merchants, which do have PayPal on the list. The simplest, cheapest and the safest way is purchasing the cards on G2A.com market here: https://www.g2a.com/search?query=daddyskins